You dicide 2 Assignment Example | Topics and Well Written Essays - 250 words

You dicide 2 - Assignment Example Since one or two customers, that complaints about the services of your company, has the potential to destroy your relationship with the rest of the customers, you need to take complaints very seriously. Therefore, as a general manager for a service company and I happen to overhear some complaints from the customers, I will tend to investigate further on these complaints. I would proceed to understanding the problem with the service by reviewing a number of factors (Okes, 2009). These may include reviewing the origin of the complaint and how many times the customer complains. It is important to quickly resolve the issues of a customer. This helps in turning the customer into a loyal one and even becomes a brand advocate. When reviewing the origin of a complaint by the customer, I would always listen to them since they have a reason for complaining about the services and it is crucial to understand why they are making complaints. The next thing is apologizing for the mistake Identified in services of the company. Since many customers always look for acknowledgment of their complaint and apologies, they tend to give you more information and the existing problem. This helps you to recognize the intensity of the

Neorealism and Classical Realism Essay Example | Topics and Well Written Essays - 2250 words

Neorealism and Classical Realism - Essay Example The study is categorically divided into five parts. The first part defines the general conceptions of neorealism and classical realism as portrayed by the individual scholars. The second part of the study defines power in relation to the views of Waltz and Morgenthau. The subsequent section analyses the perspectives and opinions of the two theorists. The fourth part of the study reviews the critical and normative elements behind the reasoning of the two classical theories. The last section finally summarizes the arguments while stating the stand of the study. From an orthodox perspective, realism deals with the actual representation of the world and the activities that are characterized as being normal. It takes the form of a paradigm. Realism also takes the form of pessimism with particular emphasis on the repetitive patterns of politics and different regimes of power. This assumption is based on the fact that wars, rivalries and conflicts are recurrent in any dynasty. The world is populated with various forms of power struggles between rivalry political parties and regimes and various security dilemmas. These act as the realist’s analytical tools. From a realist’s perspective, the state or the country is a principle unit and actor in majority of the international affairs. Focus is however always shifted to the great economies which are regarded as having power and influence. These countries gain the most leverage on the international platform. Moreover, the state behavior is influenced by national goals.

What companies or organization have shown strong commitment to making Essay

What companies or organization have shown strong commitment to making the world a better placeHow do their practices align with your personal views of ethical behavior - Essay Example Apple products have become such a huge part of our daily lives now, so much so that it would be tough to imagine a world without them. Inventions such as the iPhone and iPad make our lives so much easier because it is now possible to be connected to anyone in the world on the go. As I have worked in a customer services department, I know just how important it is to reach someone at a moment’s notice. Apple was not the first company to make a cell phone; it just took the idea and expanded the features available. Apple is going to be around for quite some time yet because its customers are satisfied with the products that it has to offer. I will not be abandoning Apple any time soon because products such as the iPhone and iPad help me to perform simple daily tasks in a much faster way. Apple chooses to manufacture its products in China because of the low labor costs there. While I may not agree with this decision completely, I understand the need to make a profit. Also, people like me are able to get a high quality product for a very low cost. There are sometimes complaints about the treatment of workers in Chinese factories that make Apple products, but I think that Apple does its best to look after any employee that contributes towards the company’s success. My personal views of ethical behavior are that a company should put the views of its customers first. Apple does this by making products in an ethical way and doing so cheaply. Whenever there is a complaint over working conditions in Apple factories, the company is always quick to launch an investigation and try to find out the truth in the matter. Being open and transparent are values that I believe in, so I appreciate that Apple follows this with its customers. If Apple were to be involved in unethi cal practices, then it would affect the image of the brand negatively. Apple does not want this, and neither do the customers, so I’m sure that the company will

Community survey Essay Example | Topics and Well Written Essays - 2250 words

Community survey - Essay Example Central lssue of the Community Diagnosis The community suffers from a high incidence of drug and alcohol abuse, especially among the teenagers and young adults. This was made clear from the available statistics and data in the public domain. This is partially due to the increased drug related crimes, and partially due to the lack of awareness and education among the ethnic minority community. While exact and specific data are not available for Berwyn Heights, a 1999 National Household survey had reported that 5.2 percent of the population of Maryland has abused drugs in the past month. Among those who reported drug abuse, majority comprised of the ages between 18 and 25 (Drug Alcohol Rehab, 2007). Majority of them had used marijuana followed by cocaine. Another survey, The Treatment Episode Data Set (TEDS), also found that the State had a higher number of alcohol abuse. This was calculated on the basis of admission to the government treatment centers which increased to 59,091 in 1995 from a lesser number of admissions (56,885) in 1994. Some studies have pointed out that drug abuse is down among Berwyn Heights. Drug Abuse Warning Network (DAWN) which is located in Baltimore conducted a study that found that there was an overall decrease in emergency admissions from 15863 in 1994 to 14171 in 1991 for Maryland, and much of the decline was attributed to decline in Berwyn Heights. Also, an Adolescent Survey in Maryland highlighted the fact that 6 to 8 graders drug abuse declined by 51% but, it was on the rise for teens. 63% of the Teenage students reported abusing drugs and 44.1 % reported abusing alcohol in the recent past (Drug Alcohol Rehab, 2007). While the above statistics are mostly State Level, a close observation of Berwyn Heights highlighted that incidence of drug and alcohol abuse was high among the African American young males. It was also found that the local government has initiated many crime control programs like Operation Convoy, Jetway and Pipeline that increased checks and controls on the movement of vehicles on land and water. There are however, very few community level non-governmental or governmental support groups that can provide awareness, education and preventive advice to the local community. Literature review A national household survey conducted using 4023 adolescents in the ages between 12 and 17 found that a leading cause of substance abuse was childhood physical and sexual abuse and post-traumatic stress disorder. This research also established that African American ethnic minority youth for at a higher risk of substance abuse than Whites and other ethnic minority groups (Kilpatrick et al, 2000). In a follow up study in 2003, the researchers Kilpatrick et al again found that the risk factors for ethnic youth were higher. Another national scale research found that there is a lack of availability of mental health care and alcohol and drug abuse prevention and treatment facilities for African Americans (Wells, 2001) . Another research that was based on a collection of historical data on a large number of people belonging to African American community, it was found that this community was more likely to indulge in substance and drug abuse as a result of what the authors called Historical Trauma (Heart, 2003). This trauma is the result of generations of suffering ethnic

Soy Food and Semen Quality Essay Example | Topics and Well Written Essays - 1000 words

Soy Food and Semen Quality - Essay Example This paper also provides brief summaries of the articles for easy analysis and understanding of the subject matter. The article reports the inverse relationship between the consumption of soy products and isoflavone compounds with respect to sperm count. It states the findings of the original research that men who consumes soy food at an average of one-half serving per day will likely to have lower concentrations of sperm cells. It also highlights that the effects of soy products on sperm productions are heightened on people who are obese or overweight. The article reports on the results of the experiments on animals and points out that there is insufficient evidence that will prove the effects on human reproduction at this point. It also mentions the 15 soy-based foods that were used by Dr Jorge Chavarro and his colleagues on their research: "tofu, tempeh, soy sausages, bacon, burgers and mince, soy milk, cheese, yoghurt and ice cream, and soy products such as roasted nuts, drinks, powders and energy bars."(1) It also relays the conclusion of the research which stated that the inverse relationsh ip between the soy products and sperm count is more evident on people with higher sperm concentration and who are overweight. B. Research Article: Soy food and isoflavone intake in relation to semen quality parameters among men from an infertility clinic Previous researches prior to their study proved the adverse effects of high concentrations of isoflavone compounds which are found on soy-based products on animals but data on its effects on human beings are limited. Chavarro et al. (2) test this relationship on human beings through semen analysis. The semen samples came from 99 qualified male donors and where analyzed at Massachusetts General Hospital Fertility Center. These men were also asked to provide information on their diet involving the 15 soy foods during their last 3 months of consumption. For the statistical analysis, they used linear regression on the male consumption of soy foods and quantile regression for the sperm concentration distribution. The results show that there is an inverse relationship with the soy food consumption and sperm concentration. The results were more seen on the 90th and 75th percentile or those with higher sperm concentrations and on the obese males. The authors conclude that higher intakes of s oy foods and soy isoflavones are related with lower sperm concentrations among males. III. ASSESSMENT For the truthfulness of the media report based on the original research article, the news article has reported the relationship between intakes of soy products with sperm concentrations similar with the findings of the research. The report has cited the important facts in the research study that will prove the linkage of soy foods and sperm concentrations. However, the research article did not focus much on the actual serving size of the soy products but more on the amount of soy food intakes. Although the survey that they used on getting

Management - employee compensation and organization Essay

Management - employee compensation and organization - Essay Example 232). A manager has to create a balance between these two types of rewards so that it recognizes the employee's motivation. The manager shall not choose it for them. Qn.2 What is the relationship between an employee's salary and his or her feeling of worth Explain your rationale from the viewpoints of an employee and a manager. How can managers create a balance between the two Total words: 250 An employee feels that salary fulfills his basic need and also gives him a feeling of higher esteem (Buelens et al., 2006, Pg. 177-179). An employee views salary as compensation to his skill sets, experience etc. Whereas, a manager, if he is responsible for the cost location, feels that salary is a cost on the organisation. A manager has to set out a balance in providing a salary structure which would mirror the worthiness in the minds of the employee, without jeopardizing the interest of the organisation. In reality, compensation is the one which satisfies the needs of an employee, and it is within its boundaries develops the employee's worthiness. Qn.3 What type of compensation component would you like to have through your employer that is not currently offered Explain your rationale.

Soy Food and Semen Quality Essay Example | Topics and Well Written Essays - 1000 words

Soy Food and Semen Quality - Essay Example This paper also provides brief summaries of the articles for easy analysis and understanding of the subject matter. The article reports the inverse relationship between the consumption of soy products and isoflavone compounds with respect to sperm count. It states the findings of the original research that men who consumes soy food at an average of one-half serving per day will likely to have lower concentrations of sperm cells. It also highlights that the effects of soy products on sperm productions are heightened on people who are obese or overweight. The article reports on the results of the experiments on animals and points out that there is insufficient evidence that will prove the effects on human reproduction at this point. It also mentions the 15 soy-based foods that were used by Dr Jorge Chavarro and his colleagues on their research: "tofu, tempeh, soy sausages, bacon, burgers and mince, soy milk, cheese, yoghurt and ice cream, and soy products such as roasted nuts, drinks, powders and energy bars."(1) It also relays the conclusion of the research which stated that the inverse relationsh ip between the soy products and sperm count is more evident on people with higher sperm concentration and who are overweight. B. Research Article: Soy food and isoflavone intake in relation to semen quality parameters among men from an infertility clinic Previous researches prior to their study proved the adverse effects of high concentrations of isoflavone compounds which are found on soy-based products on animals but data on its effects on human beings are limited. Chavarro et al. (2) test this relationship on human beings through semen analysis. The semen samples came from 99 qualified male donors and where analyzed at Massachusetts General Hospital Fertility Center. These men were also asked to provide information on their diet involving the 15 soy foods during their last 3 months of consumption. For the statistical analysis, they used linear regression on the male consumption of soy foods and quantile regression for the sperm concentration distribution. The results show that there is an inverse relationship with the soy food consumption and sperm concentration. The results were more seen on the 90th and 75th percentile or those with higher sperm concentrations and on the obese males. The authors conclude that higher intakes of s oy foods and soy isoflavones are related with lower sperm concentrations among males. III. ASSESSMENT For the truthfulness of the media report based on the original research article, the news article has reported the relationship between intakes of soy products with sperm concentrations similar with the findings of the research. The report has cited the important facts in the research study that will prove the linkage of soy foods and sperm concentrations. However, the research article did not focus much on the actual serving size of the soy products but more on the amount of soy food intakes. Although the survey that they used on getting